1. Q13: Why there is a difference in hotel published rate and your special rate?

    The hotel published rates (or called Walk-in Rate, Tariff Rate) are given to the guests who book the hotel room directly. This means that you deal directly with the hotel and it is call "guest account" or "hotel account". Generally, the hotel will collect the payment after you had used the service. However, it is the international practice that travel agents like us will get a rate much cheaper called Agency Rate. Upon reservation, the hotel considers it as "agency account". Although we enjoy lower rate and extend it to our clients, we are fully responsible to collect the payment from the clients and pre-pay to the hotel.

  2. Q14: Why do I have to pre-pay the room to you before check-in?

    This is because the special rate that you are getting is our Agency rates, thus the reservation and payment have to be submitted to us- Not to the hotel. The advantage is - you get a cheaper price, but disadvantage is - you need to make pre-payment.

  3. Q15: Can I reserve the hotel with you, but pay at the hotel?

    Yes, if you really want to. We can help you to reserve your room, but we have to book you as the "hotel account" as explained in Q13 & Q14, and the hotel published rate will be applied. The advantage is you pay after using the service, but the price is higher.

  4. Q16: How do I check in at hotel?

    After receiving your payment, we will issue you the hotel voucher, which can be sent to you by fax or by electronic mail. Present this voucher to the hotel.

  5. Q17: Will I receive refund in case of cancellation?

    Our confirmation message of the hotel reservation to you will also include the Cancellation Policy.  Generally, if you cancel your reservation 3 business days (not including Saturday, Sunday, and public holidays in Cambodia Vietnam Laos Thailand) before your check in date, we refund full amount without any charges. Cancellation less than 3 business days will be subjected to 1 night cancellation fee.  Un-used room night after check in date will be Non-refundable. In some instance such as during high season, there will be no-refund once you guarantee your rooms with payment. We will notify you in our confirmation message in Cancellation Policy.