We have included here the Frequently Asked Questions and our Direct Answers. The content in FAQs can also be used as our terms and conditions.
After receiving your reservation request, we will immediately book all the necessary arrangements in accordance with your request. This will takes about 1-2 business days, and we will send to you our confirmation message by e-mail with all the details of hotels, flights, tours, the booking status and also payment term. Upon tour confirmation, we will request a 30% deposit in order to guarantee your reservation. The 70% remaining balance can be settled against the travel documents before departure.
Our tour can be started once you arrive at the Airport. Upon arrival at the airport you will meet and welcome by your guide and transfer to hotel beginning your tour.
Yes, but not recommended. The reason is that the best airfares that you can get are through your local agent in your hometown only. For example, if your flight starts from USA to Phnom Penh, you should purchase the air tickets from the country which is your starting point in order to obtain the best special fares. No agents in Cambodia, Vietnam, Laos, and Thailand or in other country can offer you a better deal, including us.
Will you be surprise by this remark? This is exactly true and often unexplained. It is an attempt of International Airline regulation to prevent air-ticketing monopoly in one single region or company so that world-wide local vendors can exist.
Useful tips! Some airlines might have special extension airfares from USA or Europe. For example, if you are purchasing ticket from USA to Bangkok, and intend to continue to Cambodia, you might ask them if they have special extension airfare to Phnom Penh or Siem Reap.
It is very easy nowadays you can obtain Cambodian visa upon your arrival at the airport in Phnom Penh and Siem Reap. The visa fee is just USD 30 per person to be paid directly to the immigration officer upon arrival. Prepare 2 photos and a Passport photocopy with you.
In every tour program below the price, we state what is included and excluded. Generally, our tour includes your hotel accommodation, transfers and other transports such as are domestic flights, boats, or cars, sightseeing with a tour guide as described in the itinerary, meals as stated, and all entrances.
The international airfare from/to the country where your tour is started is optional and extra as you might want to arrange on your own as we have previously discussed in Q3. Personal expenses and beverages are on your own. Airport taxes excluded.
Start from 1 person up and any day of the week depending upon your arrival.
1/2 Twin = the price per person sharing the same room (2 persons in one room)
1 person only = the price for 1 person taking the tour in private and staying in single room.
Sup. Single = this is an extra, plus the price on 1/2 Twin column applied to those who require a single room, instead of sharing the same room.
Upon tour confirmation, we require a 30% deposit of the total amount which can be remitted by faxing our credit card authorization form with your signature and the photocopy of your credit card front and back side. In case you wish to remit by telegraphic transfer, please advice.
The remaining balance of 70% can be settled at any time against the travel documents, but prior to departure date. You can settle this balance while you are in Vietnam, Laos or Thailand before departure, or by faxing the credit card form the same way as deposit.
You can also pay this 70% remaining balance in Siem Reap, but only in USD Cash and on the 1st day of arrival only. We need to be notified in advance at the time of reservation.
In case you would like to settle the balance on your credit card, you can do it in Siem Reap before departure or by fax of our credit card form as mention earlier.
